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AI expert Dessy Pavlova warns that AI cannot fix inherently broken business processes; it only accelerates existing inefficiencies. Despite 88% AI adoption, only 7% of organizations scale it effectively, largely due to a failure to redesign workflows first. She advocates for humans to architect systems, using AI as an operational engine with critical oversight points, enabling true productivity gains and sustainable growth.
A new report reveals that while enterprises are aggressively pursuing agentic AI, most are ill-equipped to support it due to a fundamental lack of optimized process infrastructure. The Celonis 2026 Process Optimization
