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Frank X. Shaw, Microsoft’s longtime communications chief, is departing at year-end after nearly three decades. In an exit interview, he reflected on working with Gates, Ballmer, and Nadella, admitted mistakes like the Kin phone launch, and shared lessons on dealing with reporters. Shaw also discussed the evolution of communications in the AI era and his plans for time off before his next move.
Frank X. Shaw, Microsoft's long-serving chief communications officer, will exit at year-end after nearly three decades shaping the company's message through pivotal periods. Shaw, 64, is not retiring but plans a break before his next move, leaving behind a legacy of adapting communications for a digital age and embracing AI tools. Microsoft is now searching for his successor.
