ai: Uber puts all 30,000 employees on ChatGPT Work: OpenAI — Key

Uber, the global ride-sharing and delivery giant, has announced a significant expansion of its partnership with OpenAI, deploying ChatGPT Work to its entire global workforce of 30,000 employees. The move, revealed on Thursday, October 22, 2026, marks a substantial commitment to integrating advanced artificial intelligence tools across all departments, following a successful pilot program.

This enterprise-focused AI agent, ChatGPT Work, which was initially introduced in July of this year, aims to streamline various corporate workflows. Uber had previously engaged in a smaller-scale pilot, involving 1,000 employees from diverse sectors such as finance, operations, and product development. This initial deployment provided valuable insights into the AI's potential.

Sumanth Sukumar, Uber's VP of engineering, highlighted the broad adoption during the pilot, noting that approximately 80% of the early users were non-engineers. These employees leveraged the AI for a wide array of functions, including analyzing complex operational data to pinpoint trends and formulate recommendations, customizing training materials for different international markets and languages, and developing personalized interactive dashboards to manage their daily tasks more efficiently.

Despite the full-scale rollout, Uber is taking an adaptive approach to implementation. "Our approach is to make powerful AI tools available across Uber while giving teams room to experiment," Sukumar explained. He referenced an initiative where 30 AI engineers were paired with various teams for two weeks to automate key aspects of their jobs. These "AI pods" demonstrated the immense opportunities that arise when combining specialized technical expertise with a deep understanding of specific job requirements.

While the financial details of this extensive deployment were not disclosed, Uber plans to meticulously monitor its impact. The company will track how employees utilize the technology, the types of workflows they develop, and the tangible improvements in work effectiveness. These evaluations will then guide Uber's future strategies for integrating AI across its broader business operations. OpenAI collaborated closely with Uber throughout the integration process to ensure a seamless rollout.

This large-scale adoption by Uber underscores OpenAI's rapid ascent in the enterprise AI market. Once primarily recognized for its consumer-facing ChatGPT product, OpenAI has swiftly pivoted to establish a strong presence in the business sector. The company is aggressively scaling its enterprise offerings, intensifying its competition with rivals like Anthropic and securing a loyal following among corporate clients who are eager to leverage AI for operational efficiencies. This strategic expansion solidifies OpenAI's position as a dominant force in the rapidly evolving landscape of artificial intelligence.

FAQ

Q: What is ChatGPT Work?

A: ChatGPT Work is an enterprise-focused artificial intelligence agent developed by OpenAI, designed for corporate teams to streamline and enhance various workflows. It was introduced in July 2026.

Q: How many Uber employees will be using ChatGPT Work?

A: Uber is deploying ChatGPT Work company-wide, meaning all 30,000 of its global employees will now have access to and be using the AI tool.

Q: What kinds of tasks will Uber employees use ChatGPT Work for?

A: Employees are expected to use it for a diverse range of tasks, including analyzing complex operational data, localizing training materials for different markets, building personalized interactive dashboards, and automating key parts of their jobs.