Search results for "Sears"

in-depth: Sears Exposed AI Chatbot Phone Calls and Text Chats to

Sears Home Services publicly exposed millions of AI chatbot conversations, including phone calls and text chats, containing sensitive customer data like names, addresses, and repair details. Discovered by a security researcher, the leak also included extended audio recordings capturing private ambient conversations. This incident highlights critical privacy and reputational risks as companies integrate AI into customer service.